1. Acceptance of Terms
By accessing and using the Show Up Media booking system ("the Service"), you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, you must not use the Service.
2. Services Description
Show Up Media provides an online booking system that allows businesses to:
- Create and manage service listings
- Accept customer bookings and appointments
- Manage staff availability and schedules
- Process payments and manage revenue
- Send automated email confirmations and reminders
- Access analytics and reporting tools
3. User Accounts and Registration
3.1 Business Registration
Businesses must register for an account and provide accurate, complete information. You are responsible for maintaining the confidentiality of your account credentials.
3.2 Customer Bookings
Customers can book appointments without creating an account. However, account creation provides benefits such as booking history and faster checkout.
4. Subscription Plans and Payments
4.1 Plan Tiers
- Basic (£6.99/month): Online booking system, customer management, basic analytics, email support
- Pro (£9.99/month): Everything in Basic, plus staff management, advanced analytics, priority support, custom branding
- Premium (£14.99/month): Everything in Pro, plus online payment processing, bank transfer payouts, dedicated account manager, 24/7 phone support, custom domain support
4.2 Payment Terms
Subscriptions are billed monthly in advance. All fees are non-refundable except as specified in the Cancellation Policy.
5. Transaction Fees and Revenue Sharing
5.1 Fee Structure
Transparent Fee Structure:
For each customer booking transaction, the following fees apply:
- Platform Fee: £0.50 per booking transaction
- Payment Processing Fee: 1.5% + £0.20 per transaction (Stripe processing fees)
- Total Fees: £0.50 + (1.5% + £0.20) per transaction
Example Calculation: For a £30 service:
- Customer pays: £30.00
- Platform fee: £0.50
- Payment processing fee: £0.65 (1.5% + £0.20)
- Total fees: £1.15
- Business earnings: £28.85
5.2 Revenue Payouts - Settlement-Based Payment Schedule
?? Settlement-Based Payout Guarantee:
We guarantee that businesses receive their earnings after Stripe settlement clears, ensuring all funds are available before transfers are made.
- Stripe Settlement: 2-7 business days for funds to reach Show Up Media's bank account
- Business Payout: Processed next business day after Stripe settlement clears
- Manual Transfers: Show Up Media manually transfers settled earnings to business bank accounts
- Real-Time Tracking: Businesses can track settlement status and payout dates in admin dashboard
- Timeline Transparency: Clear payout dates provided based on settlement schedule
5.3 Payout Processing Timeline
Our settlement-based payout schedule:
- Customer Payment Complete: Earnings recorded immediately for settlement processing
- Stripe Settlement Period: 2-7 business days for funds to reach Show Up Media's bank
- Settlement Confirmation: System tracks when funds are available for payout
- Business Payout Date: Next business day after settlement confirmation
- Manual Transfer: Show Up Media processes bank transfer of settled earnings
- Business Notification: Business receives email confirmation when transfer is sent
5.4 Settlement and Payout Schedule
- Stripe Settlement Time: 2-7 business days (standard UK processing time)
- Business Payout Time: Next business day after settlement clears
- Processing Days: Monday - Friday (excluding weekends and UK bank holidays)
- Payment Method: Bank transfer to registered business bank account
- Business Dashboard: Real-time tracking of settlement status and expected payout dates
- Detailed Statements: Complete breakdown of fees, settlement dates, and payout dates
- Weekend Handling: Weekend payments processed after next business day settlement
5.5 Fee Transparency
Show Up Media is committed to complete fee transparency:
- All fees are clearly displayed before customers complete bookings
- Businesses receive detailed breakdown of all fees and earnings
- No hidden fees or surprise charges
- Real-time earnings tracking available in admin dashboard
5.6 Payment Processing
All online payments are processed securely through Stripe:
- Stripe is a PCI-DSS Level 1 compliant payment processor
- All payment card information is encrypted and secure
- Stripe's standard processing fees apply as outlined above
- Chargeback and dispute handling follows Stripe's policies
6. Booking and Cancellation Policy
6.1 Customer Cancellations
Standard Cancellation Policy:
- More than 48 hours notice: Full refund
- 24-48 hours notice: 50% refund
- Less than 24 hours notice: No refund
6.2 Business Cancellations
Businesses may cancel bookings but must provide reasonable notice to customers. Refund policies are determined by individual businesses but must comply with minimum consumer protection standards.
6.3 No-Show Policy
Customers who fail to arrive for their scheduled appointment without providing notice may be charged the full service fee and may be refused future bookings.
5. Booking and Cancellation Policy
5.1 Customer Cancellations
Standard Cancellation Policy:
- More than 48 hours notice: Full refund
- 24-48 hours notice: 50% refund
- Less than 24 hours notice: No refund
5.2 Business Cancellations
Businesses may cancel bookings but must provide reasonable notice to customers. Refund policies are determined by individual businesses but must comply with minimum consumer protection standards.
5.3 No-Show Policy
Customers who fail to arrive for their scheduled appointment without providing notice may be charged the full service fee and may be refused future bookings.
6. Data Protection and Privacy
6.1 Data Collection
We collect and process personal information including names, contact details, and booking information to provide our services. All data processing complies with UK GDPR requirements.
6.2 Data Usage
Your data is used to:
- Process bookings and payments
- Send booking confirmations and reminders
- Provide analytics and reporting
- Improve our services
6.3 Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.
7. Intellectual Property
All content, trademarks, service marks, trade names, logos, and intellectual property displayed on the Service remain the property of Show Up Media or our licensors. You may not use, copy, reproduce, or exploit any of this content without our express written permission.
8. Limitation of Liability
8.1 Service Availability
We strive to maintain the Service's availability but cannot guarantee 100% uptime. We are not liable for any losses resulting from service interruptions.
8.2 Third-Party Services
Our Service may integrate with third-party payment processors and communication services. We are not responsible for the availability, accuracy, or functionality of such third-party services.
9. Prohibited Uses
You may not use the Service for any illegal or unauthorized purpose, including:
- Violating any applicable laws or regulations
- Infringing on intellectual property rights
- Transmitting harmful, threatening, or offensive content
- Attempting to gain unauthorized access to our systems
- Interfering with or disrupting the Service
10. Account Termination
We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.
Upon termination, your right to use the Service ceases immediately. All provisions of the Terms which by their nature should survive termination shall survive termination.
11. Dispute Resolution
Any disputes arising from these Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions.
Any dispute shall be resolved through good faith negotiations. If parties cannot resolve the dispute, they may seek mediation through an appropriate third-party service.
12. Changes to Terms
We reserve the right to modify these Terms at any time. If we make material changes, we will notify you by email or by posting a notice on our Service prior to the effective date of the changes.
Your continued use of the Service after such modifications constitutes acceptance of the new Terms.
13. Contact Information
If you have any questions about these Terms, please contact us:
- Email: support@showupmedia.org
- Website: https://showupmedia.org
- Phone: Available for Premium subscribers